Use of This Web Site
Access to and use of this website is provided subject to the Terms and Conditions of Use (this
document) which you should read carefully. By accessing this website you hereby accept same.
While Baby Wish Limited has taken all reasonable steps to ensure the accuracy and
completeness of the information on the pages of this site it can accept no legal liability in respect
of any inaccuracy or incompleteness in such information.Baby Wish Limited is NOT responsible
for the contents of any off site pages referenced or linked to.
Privacy Policy
Baby Wish Limited respect your right to privacy and comply with our obligations under the
relevant Irish and European Data Protection Acts.
The purpose of stating our web site privacy policy is to outline how we deal with any personal
data provided to us while visiting this web site. If you are not happy with any element of the policy
set out below you should refrain from use of this web site.
Disclaimer and Waiver of Liability
Every effort has been made to ensure that the information provided on this website is accurate
and up-to-date. If you notice any errors or omissions please let us know as soon as possible.
Images on this website are for reference only and any variations in shade or minimal design
changes that do not change the use nor the general overall look of a product will not be cause for
any liability whatsoever on our part.
Slight design changes or upgrades can occur frequently across all products and brands at any
time of the year and hence the product you receive may in some rare circumstances differ very
slightly from the image shown on our website and will not be cause for any liability whatsoever on
our part. It is our policy to respond and correct errors within 7 working days of receiving accurate
and verified information. Report any errors to us at babywishagn@gmail.com This e-mail
the address is being protected from spambots. Baby Wish Limited and its employees or agents
assume no responsibility for and give no guarantees, undertakings or warranties concerning the
accuracy, completeness or up-to-date nature of the information provided on the web site at this
time and do not accept any liability whatsoever arising from any errors or omissions. The site
sometimes links to external sites over which Baby Wish Limited has no control and accepts no
responsibility. Any links from this website to external websites are provided as a matter of
convenience only. They should not be taken as an endorsement of the contents or practices of
those external websites.
Year Return Pollicy
If you are not satisfied with your purchase, you can return the product and get a full refund or
exchange the product for another one, be it similar or not. You can return a product for up to 30
days from the date you purchased it. Any product you return must be in the same condition you
received it and in the original packaging. Please keep the receipt. We offer a return on all
unopened, unused items, still in their unopened boxes. The boxes must be undamaged and the
box and product therein must be fit for resale.
Returns for internet orders
If you are not 100% happy with your product then you can send it back to Baby Wish Limited
without a reason for the return within 30 days of receiving your item. Please note you must email
our returns department babywisgagn@gmail.com requesting a returns code. When the item has
been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please
note, if sending products back to Baby Wish Limited the packaging and product must also be in
the same condition as received. If the item is not in resalable condition then the return application
will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the
customer. After inspection and the product is in a resale condition we will issue a full refund.
Shipping costs sending products back to Baby Wish Limited be borne by the customer.After
inspection and the product is in a resale condition we will issue a refund less a 10% charge (to
cover administration, restocking & costs). Shipping costs sending products back to Baby Wish
Limited must be borne by the customer.
We value your custom and we endeavour to resolve all queries as quickly as possible. Your
statutory rights are not affected.
Delivery
Every care is taken in ensuring prompt and reliable delivery of goods. Unfortunately in some
circumstances completely out of our control parcels can become delayed during transit. Due to
customs and postage regulation variations, orders shipping outside of UK may take up to 28
days to be delivered from the date of shipment. This is completely out of our control and we cannot
investigate and claims for lost parcels until 28 days from date of shipment has elapsed.
Warranty
Our promise to you
All Baby Wish Limited brand products include our 12 month warranty promise. When you
purchase a Baby Wish Limited product you are getting our commitment to you, our customer,
to provide you with an excellent product and an excellent aftercare service.
12 Months Product Warranty
Your Baby Wish Limited products are automatically covered by this warranty for 12 months from
the date of purchase against material or manufacturing defects. This warranty is offered in
addition to and does not affect, your statutory rights.
What is covered under your 12 month product warranty:
• - All manufacturing faults on the chassis
• - All manufacturing faults on the seat unit framework
• - All manufacturing faults on the carrycot
• - All manufacturing faults on the car seat
• - All manufacturing faults on the wheels (excluding wear and tear of tyres)
• - Zippers and touch fasteners (manufacturing fault only)
• - All harness straps (manufacturing fault only)
• - All fabric seams (manufacturing fault only)
What your 12 month product warranty does not cover:
• - Normal wear and tear, accidental damage, and damage caused by improper use,
negligence, misuse or by not following the maintenance
instructions
• - If repairs have been carried out by third parties or a person who is not authorised or
approved by us
• - If your chassis becomes faulty after or during use with any accessory that has not been
approved by Baby Wish Limited
• - Damage to handle bar foam and bumper bar foam as a result of normal use
• - Tyre punctures
• - Airline or transport damage. When travelling, immediately check your Baby Wish
Limited product(s) after they have been handled by a
transporter (i.e. baggage handlers) and report any damage directly to them
How to make a Warranty Claim
If you experience a problem with your product, simply email us at babywishagn@gmail.com and
we will get the resolution process in motion. To help speed things up, when you email us please
include your order number, a picture of the issue and your serial number. 95% of the time
warranty claims are resolved with us sending you the part you need (free of charge) and we don't
request the original part to be sent back to us. In some cases we may need to collect the part (if
its the chassis for example) and carry out a repair in our service centre. If this is the case we will
arrange the collection and re-delivery through our couriers and there will be no costs to you.
Warranty Terms and Conditions
This product warranty is our quality promise to you. We guarantee that this product is free from
defects in workmanship and manufacturing materials at the time of purchase. During the
production process your product was subjected to various quality checks however if despite our
best efforts your product shows signs of material or manufacturing fault within the warranty
period we will comply with the warranty terms & conditions. After purchasing your product(s),
please keep the original order number safe. It will have been emailed to you at the time of order.
We can only offer warranty services under this warranty to customers who can present the
original proof of purchase from our Baby Wish Limited website. If your product suffers a fault
during the warranty period we will always endeavour to repair or replace like for like. However,
we reserve the right to discontinue a model, colour fabric or accessory. If this occurs then we will
replace your faulty item with one from our range which is of the nearest colour and value. Where
products or parts are replaced or repaired during the warranty period, this does not extend the
warranty beyond the 12 month period from the date of original purchase. The warranty will also apply
if your Baby Wish Limited was received as a gift. The warranty can be used by the owner of the
product at any given time within the warranty period as long as the original proof of purchase can
be provided. Please note that our liability under this warranty is limited to the repair obligations set
out below. We do not offer any monetary recompense for any claims under this warranty.
However, nothing in this warranty affects any of your statutory rights.
Accidental Damage
If you do happen to accidentally damage your product, do not worry. We offer low cost spare
parts on almost all products and parts. Contact us for further information.
Faulty Items.
As a customer, it is recommended that you fully inspect your product as soon as it has been
received to ensure no parts are missing, damaged or faulty. Missing items must be reported to
Baby Wish Limited within 14 days of the item being received. Failure to outline missing items to
Baby Wish Limited will result in forfeiture in obligations to replace missing parts from Baby Wish
Limited. If you deem the item you received as being faulty and it is within the 6 months
manufacturer's warranty then you can send the item back to Baby Wish Limited for inspection by
our returns department. Please note you must email our returns department
babywishagn@gmail.com a returns code. This returns code must be labelled on items being
issued back to Baby Wish Limited. Warranty varies between manufacturers so it is advised to
contact Baby Wish Limited regarding warranty before returning any products. After a product is
received to our returns department and it is deemed to be faulty we will do one of the following;
issue a replacement piece for the part that is damaged, or replace the entire product, or offer a
similar product, or if any of the above is not possible then we will issue a refund of the product.
Faulty pieces or parts that make up the entirety of an item will be replaced once received back to
Baby Wish Limited. A faulty piece of a larger item shall not warrant return of the entire item and
Baby Wish Limited will replace or repair the part required once it has been returned to Baby Wish
Limited. Costs for sending items back to Baby Wish Limited are borne by the customer. If you
receive a wrong item then Baby Wish Limited must be notified within 14 days of receiving your
order. We will then issue a pickup for your item. When the item is received back to our returns
department and is proved to be a wrong item then Baby Wish Limited will replace the item with
the correct one. If it is not a wrong item then the customer must pay the collection charge which
was arranged by Baby Wish Limited and also arrange to collect the item as we will not re-ship an
item if deemed to have been the correct item issued that was originally ordered. We value your
custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are
not affected.
Returned to sender & Undeliverable Shipments
There will be a nominal administration charge of €10 to the customer if a parcel is attempted to
be delivered and being shipped back to Baby Gear Ltd as "Return to Sender". Reasons a parcel
can be marked as "Return to Sender" include the following reasons: Customer failed to collect the
parcel at the local post office after the parcel was attempted to be delivered to the addressee
address. Customer Changed their mind on purchase and refused to sign for the
delivery. Customer was not available to sign for the purchase and the courier company sent the
goods back to Baby Wish Limited. The address which are "Undeliverable" will incur the full cost of
shipping to the addressee.
The above charge will be deducted from the order refund once we have the goods back in our
possession.
Please note:
• All items purchased via the website must be returned through the appropriate channels
as outlined above.
• Any items to be returned to Baby Wish Limited remain the property of the customer until
a full returns inspection and verification has been carried out. After which Baby Wish Limited
reserves the right to refuse the returned item(s).
• Where a refund has been authorised due to unavailability of goods or return of faulty
goods, please allow up to 21 working days for funds to appear in your account. Baby Wish
Limited will issue refunds within 48 hours of authorisation for same and Baby Wish Limited not be
held responsible for any delays with funds being credited to your account as this is the
responsibility of your issuing Bank.
• In the event that Baby Wish Limited is arranging a collection or pick up from a customer
where an arrangement for collection has been made, and should the couriers be unable to collect
for reason being the fault of the customer resulting in another collection to be required, additional
fees will incur to pay for the couriers failed collection attempt.
• Goods which are attempted to be delivered and then returned to sender will incur an
administration charge which is non-negotiable. We provide tracking data to ensure customers
know when to expect their orders. These must be frequently checked and if "attempted delivery"
is noted on the tracking details then the customer must contact the courier company immediately
to ensure the goods do not go back to us as "Return to Sender"